My HP Printer is Offline – How to Get Your Printer Back Online
You want to print an important document for a client and set your HP printer to print and just then you get a message “printer is offline”, even when you are online and you cannot print anything. Isn’it this frustrating? What do you do? Why does it happen? Irrespective of any brand and price, all printers do face this problem, including HP printers, which are one of the most commonly used printers for offices, businesses, and home offices. Let us find out below how to troubleshoot HP Printer Error when My HP printer is offline.
Causes Says Offline Error Message HP Printer
Before proceeding to know the steps to resolve the issue, let us first know the causes behind the “error offline message”.
- Network connectivity issues
- Power off
- Loose USB cable connections
- Out of paper
- Paper jam
- Printer driver corruption
- Other printer hardware problems
Troubleshooting Steps HP Printer Error Says Offline
Steps to Bring HP Printer Offline to Online
Basic steps
Usually, you can bring your printer to online mode by following the basic troubleshooting steps like as follows:
- Turn on the printer and make sure that it is connected to the same Wi-Fi network as your system.
- Check the USB cable and insert it again. Ensure that the printer is plugged in to your desktop tight and secured.
- Turn off the wi-fi modem and again turn it on after sometime. Double-check the link light flashing green.
- Turn off the main power and then turn it again.
- Switch off the printer and then switch it on after sometime. This is rebooting your printer.
- Check the paper tray or for any jam in the device
- When these issues are fixed, your printer will automatically come back to online. But sometimes, you have to make changes manually in settings on your system to make a printer online.
Additional troubleshooting tips
Method 1: Use HP Print and Scan Doctor to check the issue of connectivity (in Windows 10 or 8)
For this you have to download a special version of HP Print and Scan Doctor, available in Windows 10 or 8, and specifically designed to solve the problem of your HP printer offline conditions.
- Download HP Print and Scan Doctor
- Run HPPSdr.exe on your computer
- When HP Print and Scan Doctor opens, click Start
- Now select your HP printer
- For connection problem, follow the guidelines in HP Print and Scan Doctor
- Click Fix Printing
- You printer automatically changes to online.
Method 2: Uninstalling and then re-installing the HP printer
If the above problem does not work, you can try the following methods. Infact, you can straightaway try these methods.
- Select Start
- Go to Settings
- Go to Devices
- Select Printers and scanners
- Select the Printer
- Select Remove Device
- Again Select Start
- Go to Settings
- Go to Devices
- Select Printers and Scanners
- Select Add a printer or scanner
- Choose the HP printer model that you are using
- Add device
Method 2: Setting the printer offline to online
In Windows, there is a printer setting in which you can use your printer even when it is offline. Here, in this setting, the documents that need to be printed are saved when the printer isn’t connected to your computer. But, when you set it online, the computer sends the documents to the printer. Make sure that your printer is now connected to your computer before you can change the setting from “Offline” to “Online”
- Select Start
- Go to Settings
- Go to Devices
- Select Printers and Scanners
- Right click the HP printer icon
- Click the “See What’s Printing” option
- Click the “Printer” menu in the window that pops up
- Uncheck “Use Printer Offline.” This action will change your HP printer from offline to online
- All documents in the print queue for your printer will print
Why My HP Printer is not Printing anything
Reasons why your HP Printer is not Printing
HP printers are deemed to be amongst the most dependable printers and they do also malfunction occasionally. If you frequently work with HP printers, it is essential to know a few tricks on how to troubleshoot common printing problems. This will ensure your work is not interrupted unless it’s a serious problem that needs the attention of a qualified technician. To know why the HP printer does not print, troubleshoot, and fix the problem. The following are some of the main reasons why my HP printer is not printing anything.
Printer driver issues
Do you know that most printers users hardly update apps on their PCs and this is one of the reasons why your HP printer not printing? If you are experiencing a problem with your HP printer so it is necessary to check if your software and apps on your computer are updated.
For example, you may be using an outdated printer driver. If this is the case so you need to get the latest version of the app to fix the problem. The printer drivers you’re using may not be supported by your operating system and if you can’t get the latest version of the drivers or you’ve updated, but the problem persists so it is essential to contact the HP support staff for help.
If the problem is related to malware or incompatible software and it’s crucial to leave this work to the experts.
Ghosting
This is a situation where an image prints correctly, but the printer also prints a lighter copy of the image. This problem is mostly due to the power supply to the printer so you can quickly determine if this is the issue by plugging the printer in a different socket.
Ghosting can also be due to consumable printer parts like the imaging kit, and the drum is about to be depleted. The printer consumables are designed for a specific number of pages; thus, when they about to exhaust, you’ll need to replace them to eliminate ghosting. Always keep track of your consumables to know when you should replace them.
Paper jamming
Paper jamming is one of the reason by which your HP Printer is not printing. Although the latest HP printers are less susceptible to paper jamming and this may still happen. Paper jamming occurs mainly if the papers are misaligned. If this is why your HP printer is not printing, you can fix the issue by keeping the papers in the right manner.
So it is also essential to limit overfilling the tray with printing papers to avoid unnecessary jams. Therefore, check the paper tray to ensure the papers are correctly aligned, and the try is not overloaded.
A 50.4 error message
The 50.4 error message is found in some of the latest HP LaserJet printers and as a result of a problem with the power supply. If you want to fix this error and your HP printer is connected to a UPS, disconnect and connect the printer directly to a socket on the wall. We will advise not to connect your laser printer to UPS to prevent the UPS from getting damaged due to the power surge as the printer tries to maintain its optimum temperature. If this remedy does not work out, it is essential to confirm all components of the printer are in their right position.
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