A few days ago we carried out an inspection in an office of 1000 square meters. The purchasing manager told me that two years had passed since the renovation of the structure, and in this period they had already changed 2 cleaning companies.
He argued that the reason was that the companies were not structured and consequently the work they were doing was not going well.
Walking around the office, we inspected the environment and realized that there was simply no basic cleaning done when the office was handed over after the renovation.
The manager thought it was a flooring problem. Visually, in fact, he jumped to the eye that there were areas where the dirt was more noticeable and other areas with other types of floors where it was less visible.
The correct explanation for this event is that there are floor types that visually cover more dirt and others less. Here, however, the explanation is only one: the initial deep cleaning was not done.
At that point, we asked the manager if they had proposed an initial deep cleaning to the professional cleaning company, but he justified himself by saying that they were family businesses.
The problem is not whether a cleaning company is small, medium or large; simply undertaking post-construction cleaning.
We got in touch with the manager of this company by saying that if we could not do the basic cleaning, we would not be available to perform the daily cleaning.
Trust those with experience
The cleaning company must be confident and what it says, and the customer must trust it.
There are a few things to keep in mind to make sure you speak to an expert :
- Make sure the company has a lot of experience behind it;
- Check that it can guarantee the quality of its services 100%;
- Find out who has already been a customer and ask if we have satisfied them with the services.
Only by comparing yourself with the cleaning company and gathering information about it can you get an idea of who you are in front.
The cleaning company must know how to communicate with you.
It is not always easy to communicate with one’s suppliers because they often cannot explain the phases of their work.
Here are 3 tips to better communicate with your supplier:
- Get advice and explain why what you are proposing is the right solution for you;
- Follow his advice, if we do not do the cleaning as it should, he cannot guarantee you an optimal result;
- Request-only services for which that professional cleaning company, if you ask for a job that is not part of its skills, you may regret it!
In conclusion, it is good to keep in mind that certain treatments, such as basic cleaning, are essential for the success of ordinary cleaning of the environment, and a cleaning company must identify the need, know how to satisfy it, and, last but not least, no less important, knowing how to explain to the customer why a certain type of service is needed.
We at SCS Group, a cleaning company in Melbourne, are your professional cleaning solution and have been operating in the sector for years. For this reason, we know how to identify problems. Find the relative solution quickly and in the best possible way.
Contact us to request a quote and we will carry out a free inspection of your restaurant!