Have you decided to hire collection professionals to get back your business dues? Well then, that is a great decision as otherwise, it will be difficult for you to get them back on your own. But yes, make sure you go through the website of the company thoroughly, check their documents and privacy policies, check their online ratings and customer testimonials. You cannot just afford to miss out on any, as this is a matter of your business image. You must also check if the company is insured or not.
However, when you have your first meeting with your collection agency professional, you need to be really careful and observe him well. Because hiring the wrong collector can ruin it all. Although the best agencies in the industry only hired experienced, trained and well-known collectors, still be sure on your part and engage in a conversation with him and see if he possesses these following traits. If he does, do not commit the blunder of hiring him.
Impatience –
The first trait which you need to notice is that if his body language shows any sign of impatience or not. Is he listening to you? Is he in a hurry to go for another meeting? Is he taking enough interest in your case? Also, check is he is making any disrespectful remarks regarding your business or accounts. If he does, do not hire him and ask the agency to send you some other professional. Or else, move on to another debt collecting agency.
Not Communicative –
Secondly, check if he is communicating well or not. Is he asking you all the necessary questions? Is he taking the effort of enlightening you about how this entire process works and so on? These are some of the qualities that any good professional would have. But if you are meetings someone who does not, then do not hire him as this would be nothing but wastage of time and money. He should be responsive to your calls and emails as well, so that you always get updated about your accounts on a daily basis.
Unethical –
Although it is quite difficult to understand whether a person is unethical about his field of work or not in the very first meeting, still ask a few questions in order to understand. Does he take any strict actions against the debtors? Does he at all treats them with respect and abides by all the current rules and regulations? Trust me, ignoring these things can cost you a lot, and you can actually get involved in a legal case if you are not careful while hiring someone for collection agency services.
Unambitious –
Yes, your collector needs to be goal orientated. He should constantly focus on closing the deals and recovering your amounts at the earliest. He should be ambitious and must encourage you through his words. He should empathetic as well. If you do not find these traits in him, please do not hire.
So, these are the four traits you need to be aware of and avoid. To know more about collection agency services, kindly keep waiting for my next article.
